The issue affecting PDF conversion is now fully resolved. Our monitoring has confirmed that everything is now fully operational.
All the failed conversions were successfully fixed ✅
We apologize for the inconvenience.
Posted Aug 01, 2024 - 18:18 CEST
Update
We've successfully fixed more than 75% of previously failed conversion. ✅
We're working on fixing the remaining failed conversion and will send an update around 6 PM CET.
We apologize for the inconvenience.
Posted Jul 31, 2024 - 20:15 CEST
Monitoring
We have fixed the root cause of the issue that affected our systems.
The PDF conversion is now available! ✅
We're now working on fixing the PDF conversions attempts that failed while the feature was not available. We keep monitoring the situation and we'll inform you when it's done.
We apologize for the inconvenience
Posted Jul 31, 2024 - 17:57 CEST
Update
We are still working to fix the root cause of the known issue we declared earlier.
The PDF conversion remains unavailable for now. It’s the case since Friday July 21st (UTC).
We will keep you posted as soon as we have an update to share. We will provide an additional update on Wednesday, July 31st, at approximately 6 PM CET.
We apologize for the inconvenience.
Posted Jul 25, 2024 - 17:28 CEST
Update
We are still working to fix the root cause of the issue we declared earlier.
The PDF conversion remains unavailable for now.
We know it impacted PDF conversion done since Friday July 21st (UTC).
We will keep you posted as soon as we have an update to share. In any case, we will send an additional update tomorrow around 6 PM CET.
We apologize for the inconvenience.
Posted Jul 24, 2024 - 15:35 CEST
Update
We are continuing to work on a fix for this issue.
Posted Jul 24, 2024 - 15:34 CEST
Update
We are still working to fix the root cause of the issue we declared earlier.
The PDF conversion remains unavailable for now.
We know it impacted PDF conversion done since Friday July 21st (UTC).
We will keep you posted as soon as we have an update to share. In any case, we will send an additional update tomorrow around 11 AM CET.
We apologize for the inconvenience.
Posted Jul 23, 2024 - 14:45 CEST
Identified
We have identified the root cause of the issue that is currently affecting PDF conversion.
The PDF conversion remains unavailable for now.
We are working to fix this issue and will keep you posted as soon as we have an update to share. In any case, we will send an additional update around 6 PM CET.