Update - According to our monitoring, the number of errors is still stabilized at a low level, while our latency is good.
We need a few more days to deploy new fixes, and make sure to minimize the error messages.
Next update before Wednesday 29th 5pm CET.

Mar 24, 2023 - 18:53 CET
Monitoring - The number of errors has been stabilized at a low level. We will deploy fixes for the long tail of errors in the next few days, and keep monitoring. We will keep updating this page daily. We will however not send further e-mail notifications as the situation is now under control.
Mar 23, 2023 - 19:49 CET
Update - A new batch of fixes was deployed today. We observed another 3-fold decrease in the number of errors compared to yesterday, with a good latency of our servers.

We will keep implementing our plan in the next few days, and will update this page at least daily.

Mar 22, 2023 - 19:08 CET
Identified - We confirm the issue. The causes have been identified, and we have built a plan to fix these errors.

Some fixes were deployed today, resulting in a 3-fold decrease in the number of errors.

We will keep implementing our plan in the next few days, and will update this page at least daily.

Mar 21, 2023 - 18:06 CET
Investigating - Some customers keep reporting an elevated number of error messages while using our platform.

We are currently looking into the issue.

Mar 21, 2023 - 10:42 CET
Web Application uptime ? Operational
90 days ago
99.73 % uptime
Today
API Operational
Android App Operational
iOS App Operational
Marketing website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Version release maintenance Apr 5, 2023 06:00-07:00 CEST
As a reminder, our scheduled downtime is about to start on all our services due to our version release. For more information about the update, view our release notes: https://support.360learning.com/hc/articles/360024018232.
Posted on Mar 15, 2023 - 08:16 CET
API Response Time - Europe
Fetching
API Response Time - North America
Fetching
API Response Time - Asia Pacific
Fetching
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Elevated platform errors.

Mar 23, 2023
Mar 22, 2023
Mar 21, 2023
Mar 20, 2023
Resolved - OVH block storage is back to normal. Our latencies too.
Application is back to normal.

Mar 20, 14:27 CET
Monitoring - We do not detect issues with OVH since 1pm (CET). However block storage is still considered in outage on their side.
On our side, latencies are back to normal.

Keeping the incident open as we are still monitoring the OVH situation.

Mar 20, 14:19 CET
Update - Media latencies are due to issues in OVH GRA block storage. See: https://public-cloud.status-ovhcloud.com/

On our side, application latencies are lower. We are still monitoring and analyzing the situation.

Mar 20, 11:45 CET
Investigating - We observe an increase in the latency. We're analyzing the situation.
Mar 20, 11:10 CET
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Resolved - For the past few days, we have noticed an increase in errors and latencies on the platform at certain times of the day, disrupting user navigation. We have since performed several maintenance operations on the servers hosting our database, which ended this Tuesday around 5pm CET. Since then, the situation is back to normal, but we continue to monitor our infrastructure to make sure that the issues are completely solved. We apologize for the inconvenience.
Mar 15, 09:00 CET
Completed - The scheduled maintenance has been completed.
Mar 15, 07:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 CET
Scheduled - As a reminder, our scheduled downtime is about to start on all our services due to our version release. For more information about the update, view our release notes: https://support.360learning.com/hc/articles/360024018232.
Feb 22, 09:50 CET
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.