Resolved -
The issue affecting video playback is now fully resolved ✅
We deployed a way to clear corrupted information in the browser cache.
We apologize for the inconvenience.
Kind regards,
The 360Learning team.
May 14, 18:50 CEST
Update -
Video playback is available since yesterday (May 13th) 4:15 PM CEST ✅
Some Web Application users might experience problems playing video because of corrupted information cached in their browser.
In this case, we recommend clearing the browser cache to fix the problem.
We're currently working on a way to clear corrupted information cached in the browser, and fix this bug for everyone.
It should be deployed by Tomorrow (May 15th) 11 AM CEST.
Note that this issue doesn't impact Android or iOS applications.
We apologize for the inconvenience.
Kind regards,
The 360Learning team.
May 14, 15:46 CEST
Monitoring -
We have fixed the root cause of the issue that affected our systems.
Video playback is now available ✅-
Please clear your browser cache in case the videos are not playing on your platform.
We keep monitoring the situation.
We apologize for the inconvenience.
Kind regards,
The 360Learning team.
May 14, 09:29 CEST
Update -
We are continuing to work on a fix for this issue.
May 14, 09:24 CEST
Update -
Our Video Streaming services are back online and users are able to play videos.
We are aware of some users still not able to play videos if they attempted to play them during the outage.
We are working on a fix for this specific scenario and will keep you posted as soon as we have an update to share.
We apologize for the inconvenience.
Kind regards,
The 360Learning team.
May 13, 18:51 CEST
Identified -
We have identified the root cause of the issue that is currently affecting Video Streaming services, and which prevented user from playing videos on the platform.
The rest of the 360Learning features remains available.
We are working to fix this issue and will keep you posted as soon as we have an update to share.
We apologize for the inconvenience.
Kind regards,
The 360Learning team.
May 13, 16:43 CEST
Investigating -
An issue is currently affecting our systems.
You cannot play videos from your 360Learning platform.
We are investigating and will keep you posted as soon as we have an update to share.
We apologize for the inconvenience.
Kind regards,
The 360Learning team.
May 13, 16:18 CEST