360Learning Status

Elevated platform errors

Update - According to our monitoring, the number of errors is still stabilized at a low level, while our latency is good.
We need a few more days to deploy new fixes, and make sure to minimize the error messages.
Next update before Wednesday 29th 5pm CET.
Mar 24, 2023 - 18:53 CET

Monitoring - The number of errors has been stabilized at a low level. We will deploy fixes for the long tail of errors in the next few days, and keep monitoring. We will keep updating this page daily. We will however not send further e-mail notifications as the situation is now under control.
Mar 23, 2023 - 19:49 CET

Update - A new batch of fixes was deployed today. We observed another 3-fold decrease in the number of errors compared to yesterday, with a good latency of our servers.

We will keep implementing our plan in the next few days, and will update this page at least daily.
Mar 22, 2023 - 19:08 CET

Identified - We confirm the issue. The causes have been identified, and we have built a plan to fix these errors.

Some fixes were deployed today, resulting in a 3-fold decrease in the number of errors.

We will keep implementing our plan in the next few days, and will update this page at least daily.
Mar 21, 2023 - 18:06 CET

Investigating - Some customers keep reporting an elevated number of error messages while using our platform.

We are currently looking into the issue.
Mar 21, 2023 - 10:42 CET

Uptime over the past 90 days. View historical uptime.

Web Application uptime Operational

90 days ago

99.73 % uptime

Today

API Operational

Android App Operational

iOS App Operational

Marketing website Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Version release maintenance Apr 5, 2023 06:00-07:00 CEST

As a reminder, our scheduled downtime is about to start on all our services due to our version release. For more information about the update, view our release notes: https://support.360learning.com/hc/articles/360024018232.
Posted on Mar 15, 2023 - 08:16 CET

System Metrics Month Week Day

API Response Time - Europe

Fetching

API Response Time - North America

Fetching

API Response Time - Asia Pacific

Fetching

Past Incidents

Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Elevated platform errors.

Mar 23, 2023

Mar 22, 2023

Mar 21, 2023

Mar 20, 2023

Plaftorm high latency

Resolved - OVH block storage is back to normal. Our latencies too.
Application is back to normal.
Mar 20, 14:27 CET

Monitoring - We do not detect issues with OVH since 1pm (CET). However block storage is still considered in outage on their side.
On our side, latencies are back to normal.

Keeping the incident open as we are still monitoring the OVH situation.
Mar 20, 14:19 CET

Update - Media latencies are due to issues in OVH GRA block storage. See: https://public-cloud.status-ovhcloud.com/

On our side, application latencies are lower. We are still monitoring and analyzing the situation.
Mar 20, 11:45 CET

Investigating - We observe an increase in the latency. We're analyzing the situation.
Mar 20, 11:10 CET

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Elevated platform errors

Resolved - For the past few days, we have noticed an increase in errors and latencies on the platform at certain times of the day, disrupting user navigation. We have since performed several maintenance operations on the servers hosting our database, which ended this Tuesday around 5pm CET. Since then, the situation is back to normal, but we continue to monitor our infrastructure to make sure that the issues are completely solved. We apologize for the inconvenience.
Mar 15, 09:00 CET

Version release maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 07:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 CET

Scheduled - As a reminder, our scheduled downtime is about to start on all our services due to our version release. For more information about the update, view our release notes: https://support.360learning.com/hc/articles/360024018232.
Feb 22, 09:50 CET

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

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