360Learning Standard Data Center
Conversion to PDF not available
Update - We are still working to fix the root cause of the known issue we declared earlier.

The PDF conversion remains unavailable for now. It’s the case since Friday July 21st (UTC).

The issue will take more time than planned to be fixed. We’re working hard to provide a solution as soon as possible. By this time, you can consult this dedicated knowledge base article giving more details on the issue, and proposing workarounds: https://support.360learning.com/hc/en-us/articles/28794862186644-Document-to-PDF-conversion

We will keep you posted as soon as we have an update to share. We will provide an additional update on Wednesday, July 31st, at approximately 6 PM CET.

We apologize for the inconvenience.
Jul 25, 2024 - 17:28 CEST
Update - We are still working to fix the root cause of the issue we declared earlier.

The PDF conversion remains unavailable for now.

We know it impacted PDF conversion done since Friday July 21st (UTC).

We will keep you posted as soon as we have an update to share. In any case, we will send an additional update tomorrow around 6 PM CET.

We apologize for the inconvenience.
Jul 24, 2024 - 15:35 CEST
Update - We are continuing to work on a fix for this issue.
Jul 24, 2024 - 15:34 CEST
Update - We are still working to fix the root cause of the issue we declared earlier.

The PDF conversion remains unavailable for now.

We know it impacted PDF conversion done since Friday July 21st (UTC).

We will keep you posted as soon as we have an update to share. In any case, we will send an additional update tomorrow around 11 AM CET.

We apologize for the inconvenience.
Jul 23, 2024 - 14:45 CEST
Identified - We have identified the root cause of the issue that is currently affecting PDF conversion.

The PDF conversion remains unavailable for now.

We are working to fix this issue and will keep you posted as soon as we have an update to share. In any case, we will send an additional update around 6 PM CET.

We apologize for the inconvenience.
Jul 23, 2024 - 11:36 CEST
Investigating - The conversion of new documents (like doc or ppt) to PDF is not available. Therefore, when uploading such documents, they won't be displayed in 360Learning. They can still be downloaded (if allowed - see https://support.360learning.com/hc/en-us/articles/115001380003-Add-a-document-to-a-course#h_01F8T0ZPQZNJ3FYAHNVG262Q3W).

We're investigating the root cause and working on a solution.

We will send an additional update around 11 AM CET.
Jul 22, 2024 - 22:36 CEST
Uptime over the past 90 days. View historical uptime.
Web Application Degraded Performance
90 days ago
99.52 % uptime
Today
API Operational
Android App Degraded Performance
iOS App Degraded Performance
Marketing website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
P90 Web Application response time
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Unresolved incident: Conversion to PDF not available.

Jul 24, 2024
Jul 23, 2024
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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