Update - According to our monitoring, the number of errors is still stabilized at a low level, while our latency is good.
We need a few more days to deploy new fixes, and make sure to minimize the error messages.
Next update before Wednesday 29th 5pm CET.
Mar 24, 2023 - 18:53 CET
Monitoring - The number of errors has been stabilized at a low level. We will deploy fixes for the long tail of errors in the next few days, and keep monitoring. We will keep updating this page daily. We will however not send further e-mail notifications as the situation is now under control.
Mar 23, 2023 - 19:49 CET
Update - A new batch of fixes was deployed today. We observed another 3-fold decrease in the number of errors compared to yesterday, with a good latency of our servers.
We will keep implementing our plan in the next few days, and will update this page at least daily.
Mar 22, 2023 - 19:08 CET
Identified - We confirm the issue. The causes have been identified, and we have built a plan to fix these errors.
Some fixes were deployed today, resulting in a 3-fold decrease in the number of errors.
We will keep implementing our plan in the next few days, and will update this page at least daily.
Mar 21, 2023 - 18:06 CET
Investigating - Some customers keep reporting an elevated number of error messages while using our platform.
We are currently looking into the issue.
Mar 21, 2023 - 10:42 CET