Issue with AI features

Incident Report for 360Learning

Resolved

We confirm that the issue is solved and our AI services are back to normal.

We apologize for the inconvenience.

If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.

Thank you for your patience and continued trust in 360Learning!

Posted Nov 13, 2025 - 18:18 CET

Investigating

Our LLM provider Azure OpenAI is affected by services impact.

This issue affects all users having access to those AI features:
- AI companion
- Document-based course builder, Prompt-based course builder
- Smart reviews
- Automated Quiz
- AI generated Questions

We understand the impact this has on your operations and are committed to resolving it swiftly.

An additional update will be sent around 5pm CET.

Posted Nov 13, 2025 - 15:00 CET

This incident affected: Web Application, Android App, and iOS App.