Issue with video playback

Incident Report for 360Learning

Resolved

The video playback is back to normal.

We apologize for the inconvenience.

If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.

Thank you for your patience and continued trust in 360Learning!

Posted Jun 21, 2024 - 06:03 CEST

Monitoring

Video playback service has been recreated and videos are available.

We are actively monitoring

Posted Jun 21, 2024 - 05:34 CEST

Update

The video playback is still unavailable.
We are redeploying the video service entirely.

Next update at 05:30 AM

Posted Jun 21, 2024 - 04:39 CEST

Update

Investigations are still ongoing.
The root cause has not been established.

Next update at 4:40 AM CEST

Posted Jun 21, 2024 - 04:12 CEST

Investigating

An issue with the video service has been detected.

We are currently investigating.

Next update by 04:00 AM CEST

Posted Jun 21, 2024 - 03:37 CEST

This incident affected: Web Application.