We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Posted 2 months ago. Mar 12, 2025 - 18:25 CET
Update
We are continuing to monitor for any further issues.
Posted 2 months ago. Mar 12, 2025 - 18:23 CET
Monitoring
Search functionality is now available. Data is still incomplete but synchronization is in progress. Data Connect and dashboards are fully operational. Thank you for your patience, and we will keep you updated as progress continues.
Posted 2 months ago. Mar 12, 2025 - 14:43 CET
Identified
We have identified the root cause of the issue. We are actively working on a solution. We will send an additional update around 2 PM (CET).
Posted 2 months ago. Mar 12, 2025 - 11:52 CET
Investigating
We are currently facing a data synchronization issue impacting Search, Data Connect, and Dashboards. Search is unavailable on your 360Learning platform, and data may be temporarily incomplete in Data Connect and certain dashboards. Our team is actively investigating the issue and will provide updates as soon as possible.
Posted 2 months ago. Mar 12, 2025 - 11:11 CET
This incident affected: Web Application, Android App, and iOS App.