Issues with AI features

Incident Report for 360Learning

Resolved

We confirm that the issue is solved and our services are back to normal.
We apologize for the inconvenience.
If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.
Thank you for your patience and continued trust in 360Learning!

Posted Dec 08, 2025 - 09:14 CET

Update

We are continuing to investigate this issue.
We will send an additional update on Monday, Dec 8, 9am.

Posted Dec 05, 2025 - 18:28 CET

Investigating

Our engineering team has identified an issue affecting our AI features.

This issue affects all users having access to some of our AI features:
- Document-based course builder
- Automated Quiz

We are investigating the root cause and working on a solution.

An additional update will be sent around 6pm CET.

Posted Dec 05, 2025 - 16:25 CET

This incident affected: Web Application.